Privacy Policy

At Arbor LDN, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, book our services, or engage with us. We provide neurofeedback training, rentals, in-house sessions, and mobile services aimed at helping clients achieve their goals through innovative and personalised solutions.

1. Information We Collect

We collect personal information necessary to provide our services effectively. This may include:

  • Website Usage Data: Information collected via cookies and analytics tools to improve website functionality and user experience.
  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Booking Information: Service preferences, session details, and consultation forms.
  • Payment Information: For processing payments (handled securely through third-party payment processors).

2. How We Use Your Information

Your personal information is used to:

  • Ensure compliance with legal obligations.
  • Process bookings and provide our services.
  • Respond to inquiries and offer consultations.
  • Send updates regarding services, promotions, or changes to our policies.
  • Improve website functionality and user experience through analytics.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data, including:

  • Regular security audits and updates to safeguard our systems.
  • Secure server and encryption technologies.
  • Access control to personal information, limiting access to authorized personnel only.

4. Third Party Sharing

We do not sell, trade, or rent your personal information to others. However, we may share your information with trusted third parties, such as:

  • Payment Processors: For secure payment handling.
  • Service Providers: For fulfilling delivery or logistical needs.
  • Legal Obligations: When required by law or to protect our legal rights.

All third-party providers adhere to strict data protection policies to ensure your information remains secure.

5. Cookies and Analytics

Our website uses cookies to enhance user experience and collect information on website usage. This helps us understand how visitors interact with our site and improve its functionality. You can disable cookies in your browser settings, though this may affect website performance.

6. Your Rights

As a user, you have rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct any inaccurate information.
  • Deletion: Request deletion of your data (subject to legal requirements).
  • Objection: Opt-out of certain uses of your data, such as marketing communications.

To exercise these rights, please contact us at info@arborldn.com

7. Children’s Privacy

Arbor LDN does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently gathered such data, we will delete it immediately.

8. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Arbor LDN
Email: info@arborldn.com

By using our website and services, you consent to the terms of this Privacy Policy.